In our ongoing quest for excellence, to achieve the highest quality standards of institutional performance, and in considering our belief in the importance of promoting electronic presence through simple and ground-breaking channels of communication with all community sectors, FNRC considers involving the public in the process of developing and improving our services as a matter of concern for our leadership.

The purpose of providing E-Participation tools is:

1. to enhance our operations and services through identifying the needs, requests and aspirations of the users through our various e-channels and platforms.
2. Promote the concept of transparency and knowledge exchange by publication of opinion poll and survey results and making it available for download or copy.
3. Provide opportunities for meaningful public interaction and involvement by effective, user-friendly participation in the channels.
Accordingly, FNRC is looking forward to consider and listen to your opinions and suggestions, which shall be treated with absolute transparency. Therefore, you are invited to be our partner in the process of shaping our service policies in a professional manner.

E-Participation Policy Objectives

The purpose of the e-Participation Policy is to outline the necessary rules and regulations to state the use of e-Participation tools, explain the procedures and responsibilities resulting of its use as a recognized reference to managing all aspects of e-participation accurately in a manner that ensures achieving its objectives. In addition to specifying the regulations of the articles posted on social media sites and the website, it shall adhere to applicable federal and local laws, regulations and policies to ensure that all published information and content are general data.

E-Participation Policy: Scope of Implementation

E-Participation Policy applies to all subjects, opinions, discussions, and opinion polls published or exchanged through E-Participation tools provided on FNRC website, whether submitted or shared through computers, smartphones or tablets. This policy also applies to all websites of police headquarters and central departments of the Ministry.

E-Participation Tools

FNRC provides several E-Participation tools through its website, as follows:
• Customer Satisfaction Surveys: FNRC regularly publishes e-surveys which aim to measure public satisfaction with the quality of its services and effectiveness of its operations. It is considered one of the electronic consulting tool
• chat: FNRC provides live chat service to contact the website management team directly, as they respond immediately to public inquiries and questions. This service is available Around the clock and on all weekdays including official holidays.
• Social Media Sites: FNRC utilizes several social media networks (Facebook, Twitter, YouTube,) to communicate with the public through notifications, tweets, visual and audio clips, and to publish news and events which concern the public.
• Complains and Suggestions: FNRC provides the public a system for lodging complaints and expressing such opinions that help developing and promote services according to systematic and practical institutional approaches.
• Email: sending newsletters for many users at once.
• Share you opinion: one of the channels provided by FNRC website which enables the public to participate and take decision to develop the services available on the website by suggestions and comments on the topic shared

Supervision Policy

FNRC welcomes all participations and contributions, meanwhile all participations are subjected to audit and review. Participations that contain one or more of the following features or content shall be rejected and removed. FNRC reserves the right not to give reasons or justifications for such action:
1. Topics or discussions that are prejudicial to state security, sovereignty, national unity and compromise our national interests.
2. Any contributions or issues which could stimulate sectarianism, or contain insinuations of racial or cultural discrimination.
3. Articles and contributions that contain candid or implied insinuations or gestures to public indecencies or lewdness.
4. Incitement, defamation, libel, insults against leaders, national figures or issues touching personal life
5. Insults against religions, holy rituals; articles and issues that provoke sectarian differences
6. Any classified (confidential) information, which could harm our national institutions.
7. Personal use of E-Participation tools for commercial or marketing purposes
8. Issues and contributions that oppose the laws and customs, or socially unacceptable>
9. Any information disclosed on FNRC website is not to be shared either directly or indirectly in writing, which affects information confidentiality
FNRC reserve it right not to state the reasons for this procedure.

E-Participation Policy and Procedures

Fujairah Natural Resources is committed to handle all public opinions, suggestions, and contributions through certain procedures as follows:
1. before approving publication, the E-Participation management team receives, studies, and analyzes customer participations.
2. Notifying the user of receiving his participation, via SMS, e-mail, or via phone call in some exceptional cases
3. Referring the participation to the concerned FNRC department to study and provide feedback
4. Notifying the user of the results of the participation.

Our commitment to you:

• Dealing with you professionally and with respect
• Providing a professional team, which is able to deal with your inquiries
• Responding to your inquiries in a prompt and timely manner
• Providing the requested information
• Availability to communicate with you through the website or our channels
• All opinions are welcomed to developed our services

Public rights regarding E-Participation

1. The public has the right to know the results of the surveys and opinion polls occasionally published by the FNRC.
2. Receive a notice from the FNRC confirming receipt of his participation by any means deemed appropriate.
3. Inquire about the status of the complaint, suggestion, or participation presented through any channel provided by FNRC.
4. Obtain data related to the E-Participation tools in open data format that can be copied and downloaded.

Review and Audit Policy

All participations and articles by the public will be subjected to review and audit prior to publishing. Aiming to verify compliance with policy provisions and content. Violating any provision of the policy will lead to the removal or amendment of the contribution. Yet, in some cases, violators could be prosecuted, in accordance with the UAE laws and regulations.

Amendment and Enhancement of E-Participation Policy

Fujairah Natural Resources reserves the right to review and amend the content of the policy whenever deemed fit, without advance notification. The content of the updated version takes effect from the date of approving the amendment. The E-Participation Policy does not require consent of the user through conventional methods such as signing the content. His participation and use of any E-Participation tool provided by the FNRC website or central departments is considered as advance approval.


It should be noted that all participations and discussions presented by the public are considered personal views that reflect the views of the author alone. Hence Fujairah Natural Resources cannot be held liable for any client misuse of the E-Participation tools